Why companies with great customer service succeed

Posted on October 21st, 2013

Have a look at this interesting infographic to see just how much of an impact customer service can have on your business.

Here are a few interesting statistics:

  • Only 50% of consumers give a brand only 1 week to respond to a question before they stop doing business with them.
  • After poor customer service, 26% of consumers post a negative comment on social networking sites like Facebook or Twitter.
  • 57% of survey respondents said companies are clueless, it sometimes feels like the consumer knows more about the company than the customer service agent.

Credits: KISSmetrics

Posted in Infographics